We are seeking an experienced and technically minded Director of Customer Success to lead how our customers adopt and get value from DFFIND and our services. As Director, you'll lead a team of technical Customer Success specialists, guide customers from onboarding through long-term use, and serve as a trusted technical advisor to the organizations that rely on our platform.
Responsibilities:
- Leading and growing a team of technical Customer Success specialists.
- Customer onboarding, deployment, and adoption of DFFIND.
- Training programs for customer analysts and administrators, delivered in person and remotely.
- Long-term technical relationships with customers as their trusted advisor.
- Close collaboration with Sales, Engineering, and Professional Services to deliver a consistent customer experience.
- Bringing customer insight back to Product and Engineering to shape what we build.
- The position requires local and international travel.
Requirements:
- 5+ years in customer success, technical account management, solutions engineering, or a similar customer-facing role in cybersecurity.
- A technical background in cybersecurity, deep enough to understand, demonstrate, and explain DFFIND and our services to both analysts and executives.
- 3+ years building and leading customer-facing technical teams.
- A track record of designing and delivering technical training to customers.
- Experience owning the onboarding and deployment of complex security products for enterprise or government customers.
- Strong written and verbal communication, with a confident, consultative presence in front of customers.
- Comfort working independently and driving initiatives with minimal oversight.
Preferred:
- Experience in mobile security, mobile forensics, digital forensics, or DFIR.
- Hands-on experience with forensic analysis, threat detection, or incident response tools.
- Experience working with government, defense, or national security customers.
- Previous work at a government agency, military, or law enforcement organization.
- Eligibility for security clearance.
What we offer:
- Highly competitive compensation package.
- Joining a team of established and experienced security experts in a mission-driven, high-impact company.
- Collaborative, creative, and growth-focused environment.
- Hybrid flexible work as part of a global team.
- Startup innovation culture: Be an essential part of bringing new products to market and making a difference.
